Frequently Asked Questions
INOFLEET
I have vehicles that are not communicating with the server. What should I do?
Please contact your Technical Account Manager.
I'm not receiving automatic reports. Why is that?
Those e-mail might be going to the "junk e-mail" folder.
When a vehicle enters underground parking, is its route still being recorded?
No. When a vehicle enters underground parking, it loses GPS coverage and the unit will use the last position known.
When a vehicle is on a zone without GPRS coverage is it possible to see its location using SMS?
Yes. Despite being in a zone without GPRS, that does not mean that you cannot have GSM coverage and so it is possible to locate the unit using SMS or make a route extraction using a data call.
When a vehicle enters a zone without GPRS coverage, is the information generated in that period lost?
No. When a vehicle enters a zone without GPRS coverage, the unit continues to record all the information and will send it as soon as it has coverage again. The information is not lost.
Please contact your Technical Account Manager.
I'm not receiving automatic reports. Why is that?
Those e-mail might be going to the "junk e-mail" folder.
When a vehicle enters underground parking, is its route still being recorded?
No. When a vehicle enters underground parking, it loses GPS coverage and the unit will use the last position known.
When a vehicle is on a zone without GPRS coverage is it possible to see its location using SMS?
Yes. Despite being in a zone without GPRS, that does not mean that you cannot have GSM coverage and so it is possible to locate the unit using SMS or make a route extraction using a data call.
When a vehicle enters a zone without GPRS coverage, is the information generated in that period lost?
No. When a vehicle enters a zone without GPRS coverage, the unit continues to record all the information and will send it as soon as it has coverage again. The information is not lost.
LOCATOR FAMILY
How do I install the unit? (Car Locator)
To install the unit, you must go to a specialized auto repair shop.
What happens to the unit if someone cuts the battery of my car? (Car Locator)
If that happens, the unit’s battery will start working and it can last up to 30 days.
My unit is not working. How do I proceed?
Before you do anything you should check if you have credit in your personal account to make the location request (access the website http://consumer.inosat.com). Remember that the unit does not locate behind buildings or in covered areas.
Can the use of the product lead to interference?
All our Locator units, with their GSM communication apparatus (Mobile) can generate the same type of electrical interference as mobiles.
Can I have more than one Locator on the same account?
Yes. You can have more than one unit on the same account. Furthermore, launching more than two Locator family products has been anticipated up to the present and all of them can co-exist on one single account.
Why is there a light on the unit? When does it blink? (Child and My Locator)
The light blinks once for each 20% of life left on the battery, so, if it blinks 5 times, it means that the battery is full. If there is no battery left on the unit, the light will not blink and the red light will remain on.
If GPS is not active am I still going to receive the alert that is sent when the battery is below 20%? (Child and My Locator)
Yes, as long as GSM coverage exists.
To install the unit, you must go to a specialized auto repair shop.
What happens to the unit if someone cuts the battery of my car? (Car Locator)
If that happens, the unit’s battery will start working and it can last up to 30 days.
My unit is not working. How do I proceed?
Before you do anything you should check if you have credit in your personal account to make the location request (access the website http://consumer.inosat.com). Remember that the unit does not locate behind buildings or in covered areas.
Can the use of the product lead to interference?
All our Locator units, with their GSM communication apparatus (Mobile) can generate the same type of electrical interference as mobiles.
Can I have more than one Locator on the same account?
Yes. You can have more than one unit on the same account. Furthermore, launching more than two Locator family products has been anticipated up to the present and all of them can co-exist on one single account.
Why is there a light on the unit? When does it blink? (Child and My Locator)
The light blinks once for each 20% of life left on the battery, so, if it blinks 5 times, it means that the battery is full. If there is no battery left on the unit, the light will not blink and the red light will remain on.
If GPS is not active am I still going to receive the alert that is sent when the battery is below 20%? (Child and My Locator)
Yes, as long as GSM coverage exists.
